Refund Policy

We strive to provide high-quality printers and accessories to meet your needs. If you are not completely satisfied with your purchase, we offer a clear and easy-to-understand refund policy to ensure your peace of mind. Please read this refund policy carefully to understand your rights and how we process returns and refunds.

1. Refund Eligibility

• Time Frame: Refund requests must be made within 30 days from the date of delivery or purchase.
• Condition: Items must be unused, in original packaging, and include all accessories and manuals.
• Proof of Purchase: A valid order number, receipt, or invoice must be provided.

Note: Consumables (ink cartridges, toners, paper) or used/opened items are not eligible unless defective.

2. How to Request a Refund

1. Contact Us: Email info@example.com with your order number and reason.
2. Get RA Number: We’ll issue a Return Authorization (RA) and return instructions.
3. Return Shipping: You pay shipping unless the item is defective or incorrect.
4. Inspection: Refund is processed after inspection of returned item.

3. Refund Processing

• Method: Refunds are issued to the original payment method (credit card, PayPal, etc.).
• Timeline: Please allow 10–14 business days for funds to appear on your statement.
• Partial Refunds: May apply if items are returned used, damaged, or incomplete.

4. Non-Refundable Items

• Opened/used printers or accessories (unless defective)
• Consumables (ink, toner, paper)
• Final Sale or Clearance items
• Gift cards or store credits
• Items returned after the allowed time frame

5. Defective or Damaged Products

If your item arrives defective or damaged, we will offer a full refund or replacement at no cost.

• Defective: We’ll refund or replace items with manufacturing faults.
• Damaged: Report within 5 business days with photos of the product and packaging.

6. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

7. Cancellations

• Before Shipment: Contact us to cancel before shipping for a full refund.
• After Shipment: Follow the return process to request a refund.

8. Customer Support

If you have questions about this policy, reach out to our support team:

• Email: info@example.com
• Phone: +1-000-000-0000
• Business Hours: Mon–Fri, 9 AM – 5 PM (Local Time)

9. Policy Updates

This policy may be updated at any time. Changes will be posted here with the updated effective date. Please review this policy periodically.